Privacy Policy for MyTeachers

Effective date: 22 Aug 2024

Welcome to MyTeachers! Protecting your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information in connection with your use of the MyTeachers app, including our use of third-party services such as RevenueCat and Firebase.

For Parents

1. Information We Collect

• Personal Information: Includes name, email address, phone number, and other contact details.
• Booking Information: Session bookings, including dates, times, and tutor details.
• Payment Information: Through RevenueCat for Booking Pass purchases. Note that RevenueCat processes your payment details, and we do not store these details directly.
• Usage Information: How you use the app, navigation, features used, and frequency.
• Device and Log Information: Device identifiers, operating system, browser type, IP address, and system activity.
• Cookies and Similar Technologies: To enhance your user experience and personalise our services.
• Firebase: For app analytics, crash reporting, and authentication services. Firebase may collect data regarding app usage, performance metrics, and device information.
• RevenueCat: To manage in-app purchases and subscriptions. RevenueCat may collect information related to your transactions and subscriptions.

2. How We Use Your Information

To provide, maintain, and improve our services, including bookings and customer support. For communication regarding your account and marketing purposes. To enhance app security and for fraud prevention. To analyse and understand app usage for improvement.

3. Sharing Your Information

We share your information with third parties only in ways described in this policy:

• Service Providers: Including Firebase and RevenueCat, for functionalities such as payment processing, analytics, and user engagement.
• Compliance with Laws: When required by law or to protect our rights and the safety of our users.

4. Your Rights and Choices

You have rights over your personal information, including access, correction, and deletion. You can manage your preferences within the app or contact us for further assistance.

5. Data Security

We take reasonable measures to protect your information but cannot guarantee its absolute security.

6. Account Deletion

You may delete your account directly within the app. However, to proceed with deletion, you must not have any pending booking requests or upcoming sessions. Once your account is deleted, all associated data will be permanently removed after a 14-day grace period. During this period, your account data can be restored if needed. After the 14 days, the deletion is final, and data cannot be recovered.

7. Children's Privacy

Our app is not designed for children under 13, and we do not knowingly collect their data.

8. Changes to This Privacy Policy

We may update our Privacy Policy and will notify you of these changes.

9. Contact Us

For questions or concerns regarding your privacy, please contact us via our website.

For Tutors

1. Introduction

This Privacy Policy outlines how MyTeachers collects, uses, and shares personal information provided by tutors using the platform.

2. Information We Collect

• Personal and Contact Information: Name, email, qualifications, and any other information provided during registration.
• Session Information: Details about sessions offered, including rates, schedules, and subject areas.
• Communication Data: Messages and communication with parents and MyTeachers.

3. Use of Information

To facilitate the operation of the platform, including tutor-student matching. To communicate important platform updates or policy changes. For internal analysis to improve the platform.

4. Sharing of Information

• With parents: Sharing session availability, rates, and qualifications.
• Service Providers: We may use third-party services for platform functionality, who will have access to necessary information under confidentiality agreements.

5. Data Security

We implement security measures to protect your information but cannot guarantee absolute security.

6. Account Deletion

If you wish to delete your account, please contact us through the app. We will process your request and delete your account data as soon as possible. Once deleted, the data associated with your account cannot be recovered.

7. Changes to Privacy Policy

We may update this policy and will provide notice of changes.

8. Contact Information

For questions or concerns regarding your privacy, please contact us via our website.